SHIPPING

 
 

1. SHIpping

UK shipping

For orders within the UK we offer free shipping.

International shipping

For orders outside of the UK the shipping fee will be £10.

Please note: any import duties that may arise will be your responsibility.

 

2. Delivery

We will endeavour to dispatch all items within 3 working days of receiving your order (Monday – Friday excluding public holidays).

 

3. Returns policy

If you change your mind about a purchase, you can return your order for an exchange or refund provided items are unused and sent back with all the original packaging within 10 days.

Please e-mail us at hello@northwickwares.co.uk with your order number where one of our team will e-mail you with a Returns Authorisation (RA) number and further instructions.

Please note the following:

  • We are unable to refund original shipping costs or reimburse costs incurred by you for returning your order

  • We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost or goes missing

  • Please ensure you have sufficient insurance cover in case anything goes wrong

Should a product be damaged while it is being shipped to you, we will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent products and a refund will be issued through the method used for payment.